Exchange & Return

 I ordered wrong products. What do I do?

If you found out you ordered the wrong product BEFORE your order is shipped (before you receive your shipping confirmation email with tracking number), you can go to My Account and edit your own order

However, once the goods have been shipped already, it's not possible to change your order from our end. Please contact our team at overseas@bllashes.com once you receive the package so you can arrange return delivery immediately. 

If you've ordered products in error and wish to return them, please ensure they are unopened, unused, in perfect condition, and returned within 30 days of the original delivery. In such cases, we may offer a refund for the unwanted product.

However, keep in mind that you will be responsible for the delivery charge and Glue is not the subject of a return due to its short shelf date which is 3 months.

 

I received a wrong product.

If you receive the wrong products, please contact us within 14 days after the products are delivered to you. We will send you the replacement (your original order) ASAP at our cost.

 

Shipping Costs for Returns

You will be responsible for the shipping and handling costs of returning the products to us unless it was the wrong or defected product delivered. All returned items will be tested upon receipt. Any item found damaged or defective will not be subject of return or exchange in credit.

 

Damaged / Missing Merchandise:

Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases, the damaged merchandise must be returned along with packaging materials. BL Lashes reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.