1. Remove your makeup and wash your face.
2. Shake the lash shampoo and pump it on the back of your hand.
3. Close your eyes and use gentle strokes to brush along the lashes.
4. Thoroughly rinse off any remnants of Lash Shampoo using distilled water.
5. Wipe the water with a towel as you press it down.
6. Brush your lashes meticulously using a mascara wand for a polished look.

1. Lash Shampoo can also serve as an eyelid cleanser for individuals without eyelash extensions.
2. A bottle of 50ml size Lash Shampoo contains about 200 generous doses, enough to use daily for up to one month.
3. A bottle of 100ml size Lash Shampoo contains about 400 generous doses, enough to use daily for up to two months.

Expiry: 36 months before opening and 12 months after opening the Lash Shampoo bottle.

Estimated Delivery Time 

In most cases, orders placed prior to 12pm noon KST(Korean Standard Time) Mon-Fri will ship out on NEXT DAY. You will receive a tracking number on the day your order is shipped.

In some cases, if your order needs extra clarification or customization, it may take up to 3-4 business days for processing and verification.

If you require delivery by a specific date, please contact us prior to placing your order. 

Estimated Delivery Cost

Shipping fees are calculated at checkout based on the delivery location and package weight.

Since the products are shipped domestically within the United States, no import duties or customs fees apply.

Delivery Methods 

Orders from our U.S. warehouse are shipped domestically within the United States.

Delivery typically takes 2–5 business days, depending on your location.

Shipping carriers may vary depending on the destination and order size. 

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number.

You can track your shipment using the tracking link provided in the email.

If you cannot find the email, please check your spam folder.

If you still cannot locate your tracking information, please contact us and we will be happy to assist you.

Import Duties and Taxes

Orders shipped from our U.S. warehouse are delivered domestically within the United States.

Therefore, no import duties or customs clearance fees apply to these shipments.

Please note that local sales tax may apply depending on your state and will be calculated at checkout if applicable. 

My order was delivered to a wrong address.

If your order was delivered to an incorrect address due to an error on our part or by the shipping carrier, we will promptly arrange a replacement shipment at no additional cost.

If the incorrect address was provided by the customer during checkout, additional shipping charges may apply for reshipment.

Please double-check your shipping address before completing your order.

Missing or Lost Packages

If your package appears to be missing or delayed, please check the tracking information first.

Contacting the shipping carrier directly is often the fastest way to obtain updates on your delivery status.

If you still need assistance, please feel free to contact us and we will help investigate the issue.

Contacting your shipping carrier directly is the fastest way to find out where your package is, arrange for delivery and get information on your anticipated delivery date.

While we are happy to help whenever possible, for specifics regarding your package's location and delivery, we recommend reaching out directly to the shipping company.

I ordered wrong products. What do I do?

If you found out you ordered the wrong product BEFORE your order is shipped (before you receive your shipping confirmation email with tracking number), you can go to My Account and edit your own order. 

However, once the goods have been shipped already, it's not possible to change your order from our end. Please contact our team at info@bllashes.com once you receive the package so you can arrange return delivery immediately. 

If you've ordered products in error and wish to return them, please ensure they are unopened, unused, in perfect condition, and returned within 30 days of the original delivery. In such cases, we may offer a refund for the unwanted product.

However, keep in mind that you will be responsible for the delivery charge and Glue is not the subject of a return due to its short shelf date which is 3 months.

I received a wrong product.

If you receive the wrong products, please contact us within 14 days after the products are delivered to you. We will send you the replacement (your original order) ASAP at our cost.

Shipping Costs for Returns

You will be responsible for the shipping and handling costs of returning the products to us unless it was the wrong or defected product delivered. All returned items will be tested upon receipt. Any item found damaged or defective will not be subject of return or exchange in credit.

Damaged / Missing Merchandise:

Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases, the damaged merchandise must be returned along with packaging materials. BL Lashes reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.